How the Dispute Resolution Process Works

Understanding Dispute Resolution

Disputes happen even in good-faith transactions. Here is how the process works.

When to Open a Dispute

Open a dispute when:

- The item received differs significantly from the description - The item is damaged and seller is unresponsive - The item never arrived and tracking confirms loss - Direct communication has failed

The Dispute Process

Step 1: File the Dispute - Describe the issue clearly - Upload supporting evidence (photos, messages) - State your desired resolution

Step 2: Seller Response - Seller has a set time to respond - They can accept, reject, or counter your claim - They may provide their own evidence

Step 3: Review - If no agreement, a reviewer examines the case - Both sides evidence is considered - A decision is issued

Providing Strong Evidence

Include: - Clear photos showing the issue - Screenshots of product listing - All relevant communications - Shipping/tracking documentation

> Important Notice: The dispute process relies on evidence. Keep detailed records throughout every transaction.

Possible Outcomes

- Full refund to buyer - Partial refund - Buyer returns item for refund - Claim denied (funds release to seller)

Avoiding Disputes

Most disputes can be prevented through: - Clear communication - Accurate descriptions - Prompt issue resolution - Reasonable expectations